Show Notes:
Dynamics 365 Customer Service: https://learn.microsoft.com/en-us/dynamics365/customer-service/overview
Omnichannel: https://learn.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel
Unified routing: https://learn.microsoft.com/en-us/dynamics365/customer-service/overview-unified-routing
Advanced queues: https://learn.microsoft.com/en-us/dynamics365/customer-service/queues-omnichannel?tabs=customerserviceadmincenter
Omnichannel voice channel: https://learn.microsoft.com/en-us/dynamics365/customer-service/voice-channel
Security moving to the new Unified Interface: https://experience.dynamics.com/releaseplans/?app=Governance+and+administration&planID=d9866c85-b2b7-ed11-83fe-00224827e389
