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Episodes

  • Season 3
25:03

Episode 19 – Enhancing Communication: An interview with Bob Serr, VP of Azure Communication Services at Microsoft

May 31, 2023
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  • Season 3
28:51

Episode 18 – Change Management

May 17, 2023
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  • Season 3
45:40

Episode 17 – Empower Your End Users with Effective Training

May 03, 2023
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  • Season 3
43:15

Episode 16 – Planning and Executing the BEST User Acceptance Testing Sessions

April 19, 2023
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  • Season 3
37:33

Episode 15 – We dig DUG! What to expect at DynamicsCon Live featuring Kylie Kiser and Chad Althaus

April 05, 2023
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  • Season 3
42:32

Episode 14 – OMNICHANNEL OVERLOAD – Learn How Omnichannel Amplifies the Customer Service Experience

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  • Season 3
48:04

Episode 13 – What is ChatGPT anyway and why doesn’t have a catchier name?

March 08, 2023
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  • Season 3

Episode 12 – A few notes on updates, events, and more

February 22, 2023
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  • Season 3

Episode 11 – An overview of Customer Service

February 08, 2023
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  • Season 3

Episode 10 – An overview of Project Operations

January 25, 2023
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  • Season 3

Episode 9 – Effective User Training, with Marquis Caldwell from ClickLearn

January 11, 2023
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  • Season 3

Episode 8 – Marketing and Customer Journey Orchestration

December 14, 2022
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