Description:
Curious about Microsoft Dynamics 365? This is a perfect episode for those new to Microsoft Dynamics 365 or exploring its potential. We unravel all the parts of D365, both CRM & ERP. And dive deep into its CRM functionalities: sales, marketing, project operations, field service, and customer service.
Show Notes:
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What is CRM? Customer relationship management – Wikipedia
What is ERP? Enterprise resource planning – Wikipedia
What is D365 CRM? What is CRM? | Microsoft Dynamics 365
What is D365 F&O / F&SCM? ERP Definition, Examples & Benefits | Microsoft Dynamics 365
What is Microsoft Business Applications? Business Applications | Microsoft Dynamics 365
What is Project Operations?
Project Operations | Microsoft Dynamics 365
Microsoft Dynamics 365 Project Operations documentation | Microsoft Learn
Check out our previous project ops episode: Episode 10 – An overview of Project Operations – Dynamics Hotdish
What is Field Service?
Field Service Management Software | Microsoft Dynamics 365
Check out our previous Field Service episodes:
Marketing is now called Customer Insights Journeys and Microsoft is moving in the real-time direction:
Customer Insights – Journeys overview – Dynamics 365 Customer Insights | Microsoft Learn
Transition overview – Dynamics 365 Customer Insights | Microsoft Learn
What is Customer Service?
What is Customer Service? | Microsoft Dynamics 365
What is Omnichannel? Introduction to Omnichannel for Customer Service | Microsoft Learn
What is Sales?
