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Episode 21 – Field Service Series Part 2: Field Service Use Cases, feat. Will McLendon

May 26, 2021

Show Notes:

Will McLendon, Senior Consultant
“change is the only constant in life” – Heraclitus

And nowhere is that truer than in the information technology field. And what I have done for my entire career is helped companies change. This has included moving from outdated and systems that hindered business to ones that enable the business to be more efficient and competitive in today’s ever-changing market place.

In the past 10 plus years, I have worked with organizations large and small. For the past two years I have helped transform a testing laboratory with tools that help enable the company to perform better and be more competitive. This has included moving many workloads from on premise servers to public clouds including Azure, AWS, Office 365 and DropBox. This has included working through complex compliance and regulatory requirements that required a multi-disciplined approach to make the move cost effective and meet business requirements.

Over the past 3 years, I have decided to focus on business applications as a future path. This has included working with Dynamics 365, Saleforce.com, Sage 500 and other ERP and CRM systems. While I don’t have a major amount of experience doing them in a consulting practice, I have worked on them and can apply my infrastructure and cloud architecture background to making clients successful.

When I am not at work, I am busy learning Portuguese and raising my family of a son 12 and daughter 10.

Field Service: https://dynamics.microsoft.com/en-us/field-service/overview/

Connected field service: https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service

IoT (internet of things): https://www.networkworld.com/article/3207535/what-is-iot-the-internet-of-things-explained.html

New feature alert! Field Service Release 2021 Wave 1 allows for admins to set up new environments quickly: https://docs.microsoft.com/en-us/dynamics365-release-plan/2021wave1/service/dynamics365-field-service/first-run-experience-get-started-setting-up-field-service

Field Service mobile app: https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-get-started

Use Field Service for your frontline workers: https://docs.microsoft.com/en-us/dynamics365/field-service/frontline-worker-set-up

Microsoft Learn for Field Service: https://docs.microsoft.com/en-us/learn/browse/?products=dynamics-field-service&expanded=dynamics-365

Mac & cheese hotdish recipe: https://www.momontimeout.com/best-homemade-baked-mac-and-cheese-recipe/

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