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Episode 11 – An overview of Customer Service

February 08, 2023

This week we talk about how Customer Service has improved over time and some of the coolest features available today. We go down a short rabbit hole on Power Virtual Agent but it ties back up into the omnichannel capabilities Microsoft has built out over the years. Feel free to share your thoughts in the comments!

Show Notes

RICE: https://www.webmd.com/first-aid/rice-method-injuries

Texas Ice Storm: https://en.wikipedia.org/wiki/January_31_%E2%80%93_February_2,_2023_ice_storm

Polar Bear Plunge: https://polarplungemilwaukee.com/

DynamicsCon Live: https://live.dynamicscon.com/

Dynamics 365 Customer Service: https://learn.microsoft.com/en-us/dynamics365/customer-service/overview

Unified Service Desk: https://learn.microsoft.com/en-us/dynamics365/unified-service-desk/admin/overview-unified-service-desk?view=dynamics-usd-4.2

Customer Service Workspace: https://neilparkhurst.com/2022/08/18/customer-service-workspace-enhanced-interface/

Omnichannel for Dynamics 365: https://thecrm.ninja/omnichannel-for-dynamics-365/

Power Virtual Agents: https://learn.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents

Movie Recommendation – ‘Hidden Figures’ : https://www.imdb.com/title/tt4846340/

What is AOL instant messenger: https://www.lifewire.com/what-is-aim-1949607

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