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Episode 20 – Field Service Series Part 1: The evolution of Field Service, feat. Kyle Young

May 19, 2021

Show Notes:

Kyle Young, Principal Program Manager, Dynamics 365 Field Service at Microsoft
Experienced product leader with a demonstrated history of delivering customer-focused products and features. Strong background in business applications with in-depth knowledge of Microsoft Dynamics 365, field service, project service, enterprise software and various other Microsoft solutions.

Notes & More Information:
What is Field Service? https://docs.microsoft.com/en-us/dynamics365/field-service/overview
Field Service features:
• Remote assist: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/ra-overview
• First party mobile app: https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-mobile-app-user-guide
• Tracking & ETA for technicians: https://docs.microsoft.com/en-us/dynamics365/field-service/reminders-arrival-time
• Inspections: https://docs.microsoft.com/en-us/dynamics365/field-service/inspections
Microsoft industry clouds: https://www.microsoft.com/en-us/industry
Give Microsoft your feedback on the Ideas Portal:
Virtual Reality (VR), Augmented Reality (AR), HoloLens: https://www.microsoft.com/en-us/hololens

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