Show Notes:

Bill Kern, Field Service Practice Director at PowerObjects
https://www.linkedin.com/in/williamskern/

My background includes twenty plus years of business to business sales experience in various markets (i.e. industrial, commercial, educational, hospitality, and medical). I have a successful track record of closing sales both over the phone and in face to face presentations. My skills include the use of many Microsoft applications to assist customers and close sales.

Specialties: Microsoft Dynamics 365 Business Applications, Demo2Win, Microsoft Solution Selling, Negotiation skills, Microsoft Dynamics GP, Microsoft Office, and the ability to manage a complex software sale.

Key2Act: https://www.key2act.com/building-optimization

Field Service Scheduling: https://docs.microsoft.com/en-us/dynamics365/field-service/configure-schedule-board

Dynamics 365 Field Service Wave 1: https://docs.microsoft.com/en-us/dynamics365-release-plan/2021wave1/service/dynamics365-field-service/planned-features

Knowledgebase for technicians: https://docs.microsoft.com/en-us/dynamics365-release-plan/2021wave1/service/dynamics365-field-service/knowledge-management-articles-enhance-technician-productivity

Track my technician: https://docs.microsoft.com/en-us/dynamics365-release-plan/2021wave1/service/dynamics365-field-service/modernize-customer-experience-technician-location-tracking-direct-customer-feedback

Self-servicing scheduling: https://docs.microsoft.com/en-us/dynamics365-release-plan/2021wave1/service/dynamics365-field-service/self-service-scheduling-customers

Driving forces for a self-service customer experience: https://www.west.com/blog/interactive-services/self-service-customer-experience-millennials/

Star Trek reference, Mind Meld: https://www.startrek.com/database_article/mind-meld-vulcan

Collaborate mixed reality with Field Service, Dynamics 365 Remote Assist, and HoloLens: https://docs.microsoft.com/en-us/dynamics365/field-service/remote-assist-hololens