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Dynamics Hotdish
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Case Routing

Case Routing

Dynamics 365 Customer Service Routing: Optimizing Work Distribution

Episode Series

Season 152
Season 219
Season 336
Season 45

Recent Episodes

Ep 8 – CRM & ERP better together April 24, 2024
Ep 7 – Ukrainian War Animals Relief Fund & How Technology can Aid Social Causes April 10, 2024
Ep 6 – What’s the difference between Microsoft D365 Apps & Power Apps? March 27, 2024
Ep 5 – What is the Power Platform? March 13, 2024
Ep 4 – What is Dynamics 365? February 28, 2024
Ep 3 – The Future of Power Apps with Ryan Cunningham, VP of Power Apps at Microsoft February 14, 2024
Ep 2 – Uncovering the Announcements around Copilot at Microsoft Ignite with Angela Byers January 31, 2024
Ep 1 – Heidi Neuhauser’s Insider Scoop on DynamicsCon Live 2024! January 24, 2024
Ep 33 – Agile Insights with Neil Benson: Rethinking Azure DevOps Practices December 13, 2023
Ep 32 – Empowering Communities with Dynamics for Good: An Interview with Lucas Diaz and Will McLendon November 29, 2023
Ep 31 – A Conversation about AI and the Future of our Work, with guest Eric Newell November 15, 2023
Bonus Episode – Revisiting Dynamic Communities Summit November 1, 2023

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